Our support team is ready to help with account questions, payments, technical issues or general feedback. Whether you need help with deposits, withdrawals, ID checks or device compatibility, contact our support centre and we will respond promptly. Live chat is also available for urgent issues and our payments team can advise on deposits and withdrawals. For account-related enquiries please have your username and recent transaction details ready to speed up verification.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat 24/7; email replies typically within 1 hour |
| General enquiries | [email protected] - general corporate and account enquiries; reply within 24-48 hours |
| Affiliate enquiries | [email protected] - partnership, tracking and payments; reply Mon-Fri |
| Phone | +44 20 7425 3861 (UK line, calls answered Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
For detailed requests, account issues, or cases requiring documents or explanations, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your account ID and any relevant attachments so we can process and resolve your request promptly.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Urgent matters received via live chat are often handled immediately, while email requests may take several hours. More complex issues - such as verification or payment investigations - can take longer depending on the case and required checks. We will keep you updated at every step.
Feedback
We’d love to hear from you. Share suggestions, ideas or issues to help improve the website. Every message is read and reviewed by our team, and feedback is used to refine features, promotions and support. Tell us what works well, what needs clarifying or any bugs you spot. Your input directly helps us improve the player experience.